Refund Policy

Last updated: August 16, 2026

1. General Policy

Subscription fees are generally non-refundable once a billing period has started, except as described below.

2. Eligible Refunds

A refund may be issued if you experience a severe service failure — meaning the Software is unusable or causes significant operational or financial loss to your hotel due to a fault on our end (e.g., extended downtime, data corruption caused by our system, or a critical bug preventing core functionality). Refund requests of this kind are reviewed case-by-case.

3. Not Eligible for Refund

• Change of mind after purchase
• Issues caused by your own hardware, internet connection, or staff error
• Data loss caused by user actions (see Privacy Policy)
• Partial-month cancellations

4. How to Request a Refund

Email support.pockethotel@gmail.com with your account details and a description of the issue. We aim to respond within 3–5 business days.

5. Resolution

Approved refunds are credited to your original payment method within a reasonable timeframe. We may also offer service credit or an extended subscription as an alternative to a cash refund, at our discretion.