How We Protect Your Data

Because Pocket Hotel handles sensitive information — including guest identity documents — we want to be transparent about how it's protected.

Access Control

Only authorized roles within your hotel's account can view guest data, based on the permissions you set.

Encrypted Storage

Data is stored using encrypted connections and access-restricted infrastructure.

No Unauthorized Access

Our team does not access your account data without your permission, except where necessary for support you've requested or to investigate a security issue.

Data Isolation

Each hotel's data is kept isolated from other hotels using the platform.

Your Responsibility

As the account holder, you're responsible for using strong login credentials, not sharing access with unauthorized people, and following good data-handling practices with your staff. We are not liable for data loss resulting from account-holder error, as described in our Privacy Policy and Terms.

Reporting a Security Concern

If you believe there's a security issue with your account or the Service, email support.pockethotel@gmail.com immediately — we treat security reports as priority.