Frequently Asked Questions

Is there a free trial?

Yes. You can try Pocket Hotel free before subscribing. See our Privacy Policy for how trial data is handled.

Can Pocket Hotel access my hotel's data after I subscribe?

No — once you're a paying subscriber, we don't access your account or data without your explicit permission, except for support you request or as required by law.

What happens to guest ID scans?

They're stored securely and used only for check-in verification within your account. See our Data Security Policy for details.

What if I lose access to my account?

Contact support.pockethotel@gmail.com with your registered email and hotel name, and we'll help you recover access.

Can I get a refund?

Refunds are considered for severe service failures on our end. See our Refund Policy for full details.

Do you support multiple properties under one account?

Yes, Pocket Hotel supports multi-hotel management under a single login.

I found a bug — what do I do?

Email us at support.pockethotel@gmail.com with a description and, if possible, a screenshot. We take bug reports seriously.

How do I request a feature?

Reach out via email or any of our social channels — we're actively building based on user feedback.